Introduction:

These Terms and Conditions ("Terms") govern your use of the Hujrah mobile application (the "App") and the services offered by Hujrah ("we", "us", or "our"). By accessing or using the App, you agree to be bound by these Terms.

 

User Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use the App.

 

Account Creation

You may need to create an account to access certain features of the App. You are responsible for maintaining the confidentiality of your account information, including your login credentials.

 

User Conduct

You agree to use the App in a lawful and ethical manner and will not:

  1. Violate any applicable laws or regulations.
  2. Infringe on the intellectual property rights of others.
  3. Transmit any harmful, offensive, or discriminatory content.
  4. Interfere with the functionality of the App.
  5. Provide false or misleading information.

 

Reservations

You are responsible for ensuring the accuracy of all reservation details, including the parking location, date, and time.

Hujrah reserves the right to cancel reservations due to unforeseen circumstances or violations of these Terms.

 

Fees and Payment

You are responsible for all fees associated with parking reservations made through the App.

Payment methods available through the App may be subject to additional terms and conditions.

 

Disclaimer of Warranties

 

The App and its functionalities are provided "as is" and without warranties of any kind, express or implied. Hujrah disclaims any liability for any errors, interruptions, or technical malfunctions of the App.

Introduction

This Privacy Policy describes how Hujrah ("we," "us," or "our") collects, uses, and discloses your information in connection with your use of our mobile application (the "App").

Information We Collect

We collect two types of information through the App:

  • Personal Information: This includes information that can be used to identify you directly, such as:
    • Name
    • Email address
    • Phone number
    • Payment information (if applicable)
    • License plate number (optional)
  • Non-Personal Information: This includes information that cannot be used to identify you directly, such as:
    • Device information (e.g., device type, operating system)
    • Location data (with your consent)
    • Usage data (e.g., how you use the App)

How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and improve the Hujrah App and its functionalities
  • To process your parking reservations through Hujrah
  • To send you important information about the App, including updates, promotional offers, and customer support
  • To personalize your experience with the Hujrah App
  • To comply with legal and regulatory requirements

Sharing Your Information

We may share your information with third-party service providers who assist us in operating the App, such as payment processors and data storage providers. We will only share your information with these providers to the extent necessary to provide the services.

We will not share your personal information with any third-party for marketing purposes without your consent.

Data Security

Hujrah takes reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is completely secure.

Your Choices

You have choices regarding your information:

  • You can access and update your personal information through the Hujrah App settings.
  • You can withdraw your consent for location tracking at any time through your device settings.
  • You can request to delete your account by contacting us (see contact information below).

Retention of Data

We will retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Children's Privacy

Our App is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us (see contact information below).

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the App.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

  • Email: Support@hujrah.com

Additional Information

This Privacy Policy is governed by the laws of [your country]. You agree that any legal action or proceeding arising out of or relating to your use of the App will be brought exclusively in the courts of Jordan.

Introduction

This Refund Policy outlines the circumstances under which Hujrah ("we", "us", or "our") will issue a refund for parking reservations made through our mobile application.

General Policy

We understand that unexpected situations can arise, and we strive to be fair in handling refund requests. However, refunds will not be granted automatically for all situations.

Eligible Scenarios for Refunds

  • Technical Issues: If you encounter a technical issue with the App that prevents you from completing your reservation or results in an incorrect reservation being made, a full refund will be issued.
  • Parking Spot Unavailable: In the rare case that the reserved parking spot is unavailable upon arrival due to unforeseen circumstances (e.g., malfunctioning equipment, double booking), a full refund will be processed.
  • Cancellation by Hujrah: If Hujrah needs to cancel your reservation due to reasons beyond our control (e.g., closure of the parking facility), a full refund will be issued.

Ineligible Scenarios for Refunds

  • User Cancellation: Cancellations initiated by the user after a confirmed reservation will not be eligible for a refund unless within the designated cancellation window (see below).
  • Late Arrival: If you arrive after the reserved parking time slot, a refund will not be granted.
  • Change of Plans: If you decide not to use the reserved parking spot, a refund will not be issued.

Cancellation Window

  • You may be eligible for a full refund if you cancel your reservation at least [Number] hours before the booked time slot.

Processing Refund Requests

To request a refund, please contact us through the following methods:

  • Email: Email: Support@hujrah.com
  • App Support: Submit a request through the "Help" section within the Hujrah App.

Please include the following information in your request:

  • Reservation confirmation number
  • Reason for requesting a refund
  • Any relevant supporting documentation (e.g., screenshots)

We will review your request and respond within [Number] business days.

Additional Information

Hujrah reserves the right to modify this Refund Policy at any time without prior notice. We encourage you to review this Policy periodically for any updates.

  1. Introduction

This document outlines the service policy and pricing for parking reservations and shuttle transportation to the airport made through the Hujrah mobile application (the "App").

2. Parking Pricing Structure

  • Hourly Rate: Each hour of parking will be charged at 1 JD.
  • Daily Rate:
    • Reservations exceeding 5 hours will be charged a flat rate of 5 JD.
    • This daily rate applies regardless of the total parked time exceeding 5 hours.

3. Grace Period

  • A 3-hour grace period is offered after the reserved parking time slot.
  • During this grace period, no additional charges will be incurred for parking.

4. Shuttle Service

  • Hujrah offers one-way shuttle transportation to the airport for a flat fee of 3 JD per ride.
  • This service is subject to availability and may require booking in advance.

5. Example Scenarios:

  • Parking Reservation for 2 hours + Shuttle Service: You will be charged 5 JD (2 JD for parking + 3 JD for shuttle).
  • Parking Reservation for 6 hours: You will be charged the daily rate of 5 JD (parking only).
  • Shuttle Service only: You will be charged 3 JD.

6. Additional Information

  • The minimum reservation time for parking is 1 hour.
  • Fractions of an hour will be rounded up to the nearest whole hour for billing purposes.
  • Payment is processed through the App using secure payment methods.

7. Disclaimer

Hujrah reserves the right to modify this service policy and pricing structure at any time without prior notice. We encourage you to review this policy periodically for any updates.